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When will I receive pre-ordered products?

Once your pre-ordered title is available, you will be notified with an e-mail that it has been shipped. Pre-ordered titles will not be delivered prior to the release date.

All pre-orders benefit from our Pre-Order Price Guarantee. This means that if the price on Cybbay.com drops by the release date on any pre-order title you purchased, you'll pay the lower price.

Remember: Your credit card is not charged until your pre-order is shipped, so check its expiration date. If your card expires between the time you place your pre-order and the time your order is shipped, you will receive an e-mail that informs you to update your credit card on the order through Your Account.

 

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