What is your Safe Shopping Guarantee?
At Cybbay, we believe your online shopping experience should be convenient, fun and, most of all, safe. While browsing our web store, you can rest assured that we have your security in mind. This is why we have installed the most powerful encryption technology available in the marketplace today. And you can be sure that whenever any aspect of this technology changes, we upgrade our system accordingly.
The technology we use makes your personal and credit card information unreadable as it travels to our server. Your information is then stored in a database on a server that is not connected to the Internet, and is secured behind our internal security systems. In fact, using your credit card in our web store can be safer than using it in a restaurant or gas station.
We also make protecting your privacy a top priority. As such, we have a strict policy against selling, lending or renting any personal information you provide to us during your visit to our online store. Any personal information we collect during your visit, we use with your prior knowledge and consent, and only to properly process and fulfill your order and to make your shopping experience as enjoyable as possible. Your name and address will not show up on any mailing lists, other than our own – and that's only if you request to be on it. If you would like to be removed from our mailing list, just let us know and we will delete your information from our lists.
All these factors give us the confidence to back every purchase you make at Cybbay.com with our Safe Shopping Guarantee.
If you have any issues or concerns with fraud or security, please contact our Customer Service Department by sending an email to info@cybbay.com.
If you have any questions about our "Privacy of Information" policy, please contact us at any time.
If you would like to make an offline purchase, please contact us.
Learn more about Shopping Online
Information & FAQs
- What is EHF? Why do you charge EHF?
- What is your Lowest Price Guarantee?
- How do I place an order?
- What is handling fee? Why do you charge handling fee?
- How can I check my order's status?
- Can I cancel or modify my order?
- How can I review my order's history?
- Do you accept purchase orders online or in-store?
- How do we calculate tax?
- How can I obtain a receipt for any online purchase I've made?
- What do I need to know about purchasing pre-orders online?
- How do I unsubscribe from the Cybbay mailing list?
- What are your ratings for software and video games?
- Can I use software that blocks pop-up windows?
- How do I comparison shop online?
- How do I use my Shopping Cart?
- When I sign up for the Cybbay.com newsletter, what benefits do I get?
- Does Cybbay use cookies, other technologies or third parties to indirectly collect information?
- Can I get a raincheck on an out-of-stock item?
- Why are quantities sometimes limited?
- How do I search by Product Code?
- How do I search the Cybbay.com website?
- What does Factory Refurbished mean?
- Why can't I have an online order shipped to a Cybbay store?
- How do I use Promo Codes?
- What are Promo Codes?
- What do I need to know about the use of Promo Codes (Digital Coupons)?
- Are Promo Codes refundable?
- What is your Safe Shopping Guarantee?
- Learn about E-mail Fraud
- How can I learn to protect myself from email fraud?
- How does phishing work?
- What do phishers do with your personal information?
- What you should watch for?
- What extra precautions can you take with Cybbay?
- What do your Inventory Status descriptions mean online?
- I Want to Write a Customer Review – What Are Your Guidelines?
- What do your MPAA ratings stand for?
- Am I old enough to purchase a product online?
- Why am I charged tax?
- Is my online transaction information secure?
- Does Cybbay offer First Nations tax exemption?
- If an item is sold out online, does that mean it’s sold out in-store?
- Why am I charged an Environmental Handling Fee?
- Music Parental Advisory Ratings
- Payment Options
- Shipping & Delivery
- In-Store Pickup
- Customer Account
- Returns & Refunds
- Company