What do I need to know about purchasing pre-orders online?

Q: What is a pre-order?

A:Cybbay.com is proud to offer hundreds of items that can be ordered on our site before they are released by our record label, movie studio, video game and consumer electronics suppliers. Each item is assigned a release date, which represents the scheduled date on which the product is either available in our stores, or available to be shipped. These release dates are provided to Cybbay by our suppliers and are subject to change without notice. In the interest of keeping our customers as informed as possible, Cybbay.com will update these date changes as soon as they are made available to us.

Q: How do I pre-order an item?

A:Simply add it to your shopping cart just like any other item. After placing your order, you will receive an email confirming your order and providing you with a reference number. Though a credit card is required to place a pre-order, it will not be charged until your item ships (so please be sure your card is not due to expire between the time you place your order and the time your item is expected to ship).

Q: When will I be charged?

A:You will not be charged at the time you place the pre-order. Your credit card will be charged only when your item ships. If you order additional items along with your pre-order, you will be charged for each item as it ships.

Q: Can you ensure the price listed at the time the pre-order is placed will remain the same?

A:When you place a pre-order, you are assured our Pre-Order Price Guarantee. If you order an item for $49.99 and the pre-order price is later dropped to $39.99, you will be charged only $39.99. If you ordered the item at $49.99 and the price rises to $59.99, you still pay only $49.99.

Q: What happens if the release date changes? Will I be notified?

A:Occasionally a video game publisher will change the date a game is released or cancel the title all together. If this happens to an item you've pre-ordered, we will send you an email update.

Q: Can I pick up my pre-ordered item in the store on the day it's released?

A:At this time, we do not offer in-store pickup of pre-ordered items. Pre-ordered items are not in-stock at stores when you place your order so the item(s) cannot be reserved. You can order pre-ordered items online and have them delivered to your address.

Q: Can I have more than one item on pre-order at a time?

A:Yes. You can pre-order as many different titles as you wish; each will be delivered once it's been released. However, when you place an order, there may be quantity restrictions on some products (e.g., you may see a message that reads "Limit per customer: 2" on the product detail page).

Q: Where can I go to view the items I have on pre-order?

A:Log into your Cybbay.com account and view your “Order Status”. All pre-ordered items will be listed along with their expected release dates.

Q: What if a special offer or giveaway becomes available after I place my pre-order?

A: No problem. All pre-ordered items will receive any offer enhancements (e.g., if a free game disc is added to the offer, you will receive it even if it was not available at the time you placed your pre-order). Please note: this is contingent on available quantities of the giveaway product. For example, if the giveaway is a limited quantity item then we will attach it to existing pre-orders starting with the first one we receive and continue to do so until all available giveaway quantities are gone.


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