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Small Business Services

Small Business Services for Server,Network and Desktop


Small business Services for Server and Network

  • 24 x 7 Monitoring (Availability, Performance, Services, Interfaces, Bandwidth and Event logs)
  • Firewall and Bandwidth reporting; ISP Vendor Management for Link Down
  • Alert Validation and Minimal Escalation
  • Standard Operating Procedures-(SOPs)based Alert Remediation
  • Full Troubleshooting, Remediation and Fixing the root cause for P0 issues; Vendor Tech Support for Further Troubleshooting on Infrastructure Applications & Firewall only.
  • Verifying Completion of Backup Jobs on Servers
  • Antivirus Definition Updates Validated
  • Firewall and Bandwidth reporting; ISP Vendor Management for Link Down
  • Install Windows Patch Management
  • Monthly Windows Patch Testing and Ratings, Sanity Checks Post Patch Install
  • Trend Micro Office scan 10.5 Bundled Antivirus (Included, Optional)
  • 2-way Integration with Autotask/Connectwise or Access to Portal for Ticket/Case tracking & Reports
  • Executive Dashboard (web portal), On-Demand, Weekly & Monthly ROI Reports

Small Business Services for Desktops

  • Windows Patch installation on Desktops and laptops
  • Windows patch testing and install patches rated as whitelisted
  • Antivirus Definition Updates
  • Trend Micro Office scan 10.5 Bundled Antivirus(Included, Optional)
  • Inventory Reporting (desktops / laptops) & Performance trend graphs
  • Tools included: Remote Control, recording of remote sessions, chat with end users, send/receive files from target desktops

 

SBS Supported Devices, OS and Applications

Server Operating Systems

Windows Server 2003 and upwards; Windows XP and upwards

Infrastructure Applications

Domain Controller(Active Directory), Email(Microsoft Exchange), Mobile (Blackberry), Virtual Hosts (VMware, Citrix Xen, Hyper-V), File & Print, Backup (Symantec, NT Backup), DNS, DHCP

Network (Switch, Router & Firewall)

Cisco Routers (8xx, SOHO 7x, 9x), Wireless Access Points (WAP) (15xx), Catalyst Switches 2xxx, Routers 18xx/19xx, Pix Firewall 5xx; ASA 5505, 5510, SonicWALL TZ series, APC UPS

Desktop Operating Systems

Windows XP and upwards

Antivirus Products

Symantec, McAfee, Trend Micro, CA eTrust Antivirus, Kaspersky, ESET NOD32, Microsoft Security Essentials, Microsoft Forefront Client Security, Sophos Anti-Virus and AVG


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