If my package gets lost, who do I contact?

You can contact our Customer Service team and we will start a trace with the applicable carrier on your behalf. You can also contact the carrier with your tracking number (which can be found by logging into “My Account” ) Canada Post expedited delivery is 2-7 days anywhere in Canada. Please consider that prior to making a claim.

Please note that claims must be made no later than 60 days after your order was shipped.


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