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Help Centre (FAQs)Shipping & DeliveryI received a confirmation email, but then received another email...
Help Centre (FAQs)Shipping & DeliveryI received a confirmation email, but then received another email...
I received a confirmation email, but then received another email...
I received a confirmation email, but then received another email saying my order can't be processed - why?
As soon as you place an order, a confirmation email will be sent to you. If we discover there is an issue with inventory or your credit card, another follow-up email will be sent notifying you that there is a reason why we can’t process your order.
Learn more about Shipping and Delivery
Information & FAQs
- Policies
- Shopping Online
- Payment Options
- Do you ship to USA or international?
- Can I ship to a PO box address?
- How do I track my order?
- If I order today, when can I expect to receive my in-stock products?
- What if I order in-stock, pre-order, special delivery and out-of-stock items in the same order?
- When will I receive pre-ordered products?
- What qualifies for Special Delivery?
- How do I get an estimate of the shipping time?
- What does shipping cost?
- Does the shipping cost include taxes?
- What is dimensional (or volumetric) weight?
- Where can I ship to?
- Can I order a product and ask you to ship it to someone else?
- How do I place an order with multiple shipping addresses?
- Why is there more than one shipment?
- What are the different ways you ship to me?
- Can I change my shipping information?
- Can I reschedule delivery?
- Can I choose separate shipping options for two or more items?
- Can I change my delivery or pickup method?
- What is Express Ship Courier Service?
- Are there any tips to ensure fast delivery of my order to the correct address?
- When will my order be delivered?
- If my package gets lost, who do I contact?
- I received a message that says "Item Status: Confirming Availability" – what does that mean?
- I received a confirmation email, but then received another email...
- I haven't received my package yet, but my account shows that I have – what do I do?
- What does "no safe drop" mean?
- What happens if I'm not home to receive my shipment?
- I ordered a Special Delivery item. What do I need to know?
- In-Store Pickup
- Customer Account
- Returns & Refunds
- Company
