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How do I return large items or other special items?

For information on how to return large items or other special items, please contact us. Or click on the link in your Special Delivery Notification email to correspond directly with our Home Delivery experts if your return is:

  • A TV delivered via special delivery that requires a pickup
  • Furniture delivered via special delivery that requires a pickup
  • Paraphernalia delivered via special delivery

Please remember we would be pleased to exchange or give you a refund in-store on most items you buy online, up to 30 days after you receive your order. We will gladly exchange Computers, Monitors, Custom Built Computers, Printers, Laptop Computers, Camcorders, Digital Cameras, Radar Detectors, Cellular and Wireless Devices, Portable DVD Players, GPS Devices and Air Conditioners up to 14 days after you receive your order. Just be sure to bring a copy of your online receipt with you into the store whenever you wish to make a return or exchange. A restocking fee of 20% will be charged on returned product. No returns on used product. Please note: for online returns, Cybbay's 30- and 14-day return policy begins on the date of your invoice.

 

Learn more about Returns and Refunds

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