Loading...

How can I learn to protect myself from email fraud?

We want to help you stay informed, which is why we’ve put together this section that deals with the common forms of email fraud you may encounter. By knowing how to protect yourself, you can avoid becoming a victim of online scams.

What is spam? 
What is phishing? 
How does phishing work? 
What will phishers do with my personal information? 
What can I do to guard against phishing? 
What other online fraud scheme should I be aware of? 
What extra precautions can I take as a Cybbay shopper

What is spam? 

Spam is unsolicited email sent to you and many other recipients by an individual or organization looking, in most cases, to promote a product or service. 
Cybbay never sends spam messages to current or potential customers. If you receive an email from a sender or address that appears unfamiliar, strange or suspicious, you should consider deleting the message without opening it.

What is phishing? 

Phishing (also referred to as brand spoofing) is a scheme that uses fraudulent email and web pages to gather personal, financial and sensitive information for the purpose of identity theft. Most commonly, users receive spam email (mass email messaging) and pop-up windows that appear to come from legitimate businesses. People have been tricked by these deceptive solicitations into sharing passwords and credit card, social security and bank account numbers. 

As an online user, you should always continue to take precautions, including questioning the origin of emails, the URLs that those emails purport to take you to, and paying close attention to the secure padlock icon on your Internet browser. Additionally, you should always navigate the web using authentic Internet security software. The ONLY time Cybbay collects your credit card information is when you make an online purchase on our secure website. 

If you think you were the recipient of a phishing email where you provided some information, please contact your credit card company immediately to determine what recourse is available to you. 

Cybbay is committed to protecting and ensuring your personal information remains private. If you have any questions, please contact us.

How does phishing work? 

Phishing emails are often sent as spam to numerous recipients and appear to come from legitimate businesses, sometimes even duplicating legitimate logos and text. Within the message, you may be requested to click on a link that takes you to a fraudulent site or pop-up window where you are asked to submit personal and financial information. Messages may imply a sense of urgency or immediate risk to bank accounts or credit cards if you fail to answer, increasing the chances of a response. Special offers and prizes may also be promoted as incentives.

What will phishers do with my personal information? 

Phishers can access your accounts using your passwords and other information to withdraw money or make purchases. Personal information can also be used by phishers to open new bank or credit card accounts in your name.

What can I do to guard against phishing? 

You should remember that no financial institution solicits personal information via email, unless the cardholder initiated contact. If you receive a suspicious email appearing to be from a credit card company, do not reply to the email. You should immediately contact the credit card company directly. To report possible phishing scams from other organizations, send an email to reportphishing@antiphishing.org .

What other online fraud scheme should I be aware of?

"Congratulations, You've Won an Xbox (iPod, flat-screen TV, etc.)" Fraud

The setup: You get an email saying you've won something desirable from Cybbay – usually a trendy gadget, such as an Xbox or an iPod. All you need to do is visit a website and provide your debit card number and PIN to cover "shipping and handling" costs.

What actually happens: The item never arrives. A few months later, mystery charges start showing up on your bank account. That’s when you realize your identity has been compromised. (A more benign variation on this scam drives you to a site where you're asked to provide your contact information and agree to receive spam from advertisers, then you are soon inundated with unwanted email.)

The risk: Identity theft, as well as lost money, if you don't dispute the charges.

The question you should ask yourself: When did I enter a contest to win an Xbox (iPod, flat-screen TV, etc.) at Cybbay?

What extra precautions can I take as a Cybbay shopper? 

If you receive an unsolicited email that appears to be originating from Cybbay and the email requests that you click a link and re-enter your personal information or password, you should not reply to the email. Instead, you should contact us directly.

 

Learn more about Shopping Online

Information & FAQs

GeoTrust SSL

         GeoTrust RapidSSL Certificate