How can I exchange or return items I bought in-store?

Your original receipt is required and a valid ID may be required for all returns, exchanges, price matches and warranty repair services. We accept returns and exchanges 14 days from the date of purchase on Computers, Monitors, Printers, Notebook Computers, Camcorders, Digital Cameras, Cellular and Wireless Devices, Radar Detectors, and Air Conditioners. We accept returns and exchanges 30 days from the date of purchase on the remainder of our merchandise. All returns, exchanges and price adjustments must be made in the country of original purchase.

Exceptions to the 30-day policy include: opened Computer Software, opened Videos and DVD movies, opened Video Games and opened Music. You may EXCHANGE these items for the same title if the original is defective. We do NOT accept returns on these items if opened and non-defective. No refund on labour or installation services. If any item is returned with any of the original package contents missing, the full purchase price will not be refunded.


Learn more about Returns and Refunds

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