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Can I cancel or modify my order?

Can I cancel or modify my order?

Orders

Pre-orders and backorders can usually be cancelled.

You can cancel an order only if it has not entered the shipping process. It is often too late to cancel an order because we start processing orders for in-stock items as quickly as possible. Once an order has been processed and it's too late to cancel, you will need to return the item.

To request an order cancellation:

  1. Select "My Account" in the header section
  2. After logging in, select the order you would like to cancel. If you still require assistance, please contact us.

In-Store Pickup Orders

As long as you have not picked up your order, you can cancel it simply by contacting us at your convenience. If you have not picked up your purchase within three days of receiving your confirmation, your order will be cancelled.

Shipping Address

After logging in, select the order for which you would like to change the shipping address and then change your address. If you still require assistance, please contact us.

Shipping Method

You can change your shipping method as long as the shipping process has not begun on your order. For example, you can switch from standard to expedited shipping. To request a change, simply contact us Note: Customer Care will inform you if there are changes to tax and shipping rates.

 

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